The City of Monroe has developed an online reporting/requesting system for the public. The “Action Line” is located on the City of Monroe website. This service provides another avenue for the public to take when reporting problems/concerns or requesting information. Topics covered on the Action Line include:

There are also additional items listed and the option to request that specific topics be included if not currently listed. Information is provided in each category which is an attempt to answer basic questions. If the information desired is not found or if a violation is verified, a form can be filled out and submitted. When this is done a tracking number for that request/report is created so that it is possible to check the progress of the item until it is resolved. If desired, emails can be sent to the person who reported/requested the information with updates on the item. There is also the option to create an account so that the public can save their contact information for future reports.

Downtown Monroe has curbside refuse pick up. Garbage, recycling and yard waste must be placed on the sidewalk next to the curb no earlier than the day before the scheduled pick up time. Those items placed on the curb prior to that time risk issuance of a ticket due to an ordinance violation. The collection days for the downtown area are as follows:

Monday: Addresses on the east side of Monroe Street to the eastern City limits, north of the River Raisin
Tuesday: Addresses on the west side of Monroe Street to Telegraph Road, north of the River Raisin
Wednesday: Addresses on the west side of Harrison Street to Western Avenue, south of the River Raisin
Thursday: Addresses on the east side of Harrison Street to the eastern City limits, south of the River Raisin

Holidays causing refuse collection to be delayed by one day: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day.

For questions or complaints about refuse services contact Waste Management at 1-800-796-9696 or visit their online customer service at www.wm.com.

Garbage

A maximum of three garbage containers (bags or cans up to 32 gallons, maximum 50 pounds) will be collected from each rental unit or business. Additional containers can be picked up if tags are purchased from the Department of Public Services or the City Treasurer. For a complete list of items that will and will not be collected contact the Department of Public Services at 734-241-6800 or view the “Refuse Reference”.

Recycling

The City of Monroe has a voluntary recycling program. Bins can be picked up from the Department of Public Services (222 Jones Avenue) from 7:30 am to 3:30 pm weekdays. Recycling pick up is typically the same day as garbage collection. Recyclable materials can be mixed in the bin and include: aluminum/tin/steel/metal cans, newspapers, office paper, magazines, telephone books, clear/colored glass containers, corrugated containers bundled to a maximum 2`x2` and clear/colored plastic containers (#1 or #2 recycling logo). For the recycling or disposal of materials not listed, contact the Monroe County Office of Solid Waste Management at 240-7900.

Yard Waste

Grass clippings, leaves, branches and other yard waste materials are collected from late March-mid December the same day as garbage collection. Yard waste must be placed in an approved container (paper bags, 32 gallon plastic or metal cans with a 50 pound maximum weight). Plastic bags will not be collected. Free paper bags are available from the Department of Public Services (222 Jones Avenue) in the fall months. Yard waste containers are not included in the three container maximum garbage container limit.

Street Sweeping

Downtown streets get swept every other Friday starting the first Friday in May through the end of November. Street sweeping begins at 5 am. It is requested that vehicles not park on the street overnight to accommodate this service.

Snow Removal

The City of Monroe plows the streets and City-owned parking lots during/after snow surpasses two inches on the pavement. They begin salting procedures during hazardous ice and packed snow conditions. If conditions warrant, the City of Monroe can declare a “Snow Emergency”. In that event, no cars are allowed to park on Snow Emergency Routes until the street has been plowed from curb to curb. The following streets within the DDA boundaries are Snow Emergency Routes:

West Eighth Street	Scott Street
Elm Avenue	East Second Street (Monroe to Scott)
First Street	West Seventh Street
Front Street	Third Street
Macomb Street	Washington Street
Monroe Street

The cars violating the Snow Emergency by parking on Snow Emergency Routes before they are cleared may be asked to move, ticketed or towed so that the street and parking bays can be properly cleared. This will allow downtown business to return to normal at a faster rate.

Property owners are responsible to shovel the sidewalks on all frontages of their property whether they do it themselves, hire someone or have their tenant clear the snow and ice. All sidewalks must be cleared by 8 am the day following the snow fall. Those sidewalks that are not cleared may be cleared by City of Monroe staff resulting in a bill for the work being sent to the property owner. The City of Monroe maintains the sidewalks in front of and within their properties.

The MSM/DDA is responsible for determining when snow will be hauled out of the downtown area. This determination is based on the current and predicted conditions of snow accumulation on streets and sidewalks. Snow will be hauled out when it is believed it will have the most impact.

Blight

Blight concerns include those that would hinder the health, safety and welfare of the public (i.e. overflowing dumpsters, trash, broken windows, etc.). Private property maintenance violations city-wide, such as blight, can be reported to the City of Monroe Building Department (734-384-9186) or the City of Monroe Action Line. Other violations including tall grass and missed trash pick-up can be reported to the Department of Public Services at 734-241-6800 or the City of Monroe Action Line.

Graffiti should be reported to the City of Monroe Police Department at cmccormick@monroepolice.org or 734-243-7518. It is important to report graffiti to the Police Department so that they can keep a record of the designs. This helps them build a case for prosecution if needed.

Private Property Maintenance

The City of Monroe is held in accordance with the International Property Maintenance Code which is available for viewing at the Building Counter at 120 East First Street. Property owners are responsible for maintaining their property and the right-of-ways adjoining their property.

Public Property Maintenance

City of Monroe Property is maintained by the City of Monroe. Public areas within the Downtown area are maintained by both the City of Monroe and Main Street Monroe/Downtown Development Authority. To report maintenance concerns on public property, contact the Department of Public Services at 734-241-6800.